FAQs

Here you will find answers to your frequently asked questions. We hope that your questions have been answered. If you have any further queries, then please contact us. We set ourselves high standard's and take pride in delivering great customer service.

Ordering
Q: Do I need to create an account before placing an order?
A: "You can place an order without an account. There are additional benefits when creating an account, which you can join at any time."

Q: I have an account. What happens if I forget my password?
A: "We will send you a new password. all we will require is your email address."

Q:Can I track my order?
A:"Account customers can check their order status. We recommend that you contact us if you require additional information."

Deliveries
Q:How long will it take to deliver my order?
A:"We offer a wide range of delivery options. Select your choice when completing your order."

Q:What happens if my delivery does not arrive on time?
A:"We take pride in delivering your order on time. If you are experiencing problems then please contact us. We will resolve any issues at the earliest opportunity and to your full satisfaction."

Q:Will my order be delivered if it is not signed for?
A:"We require a signature on all of our orders. This ensures that your order is not lost on it's way to you. If our delivery time is not convenient, then we can reschedule. Please contact us and let us know if any changes are required."

Q:What do I do if my order is received incomplete, or a product is damaged?
A:"Our aim is for your delivery to be complete and in excellent condition. If this is not the case, then please contact us."

Q:Do you deliver to Northern Ireland?
A:"Yes, we deliver to the whole of the UK. Please take a look at our delivery options for a time to suit you."

Pricing

Q:Do your prices include vat?
A:"All of our prices are quoted as both exclusive, and inclusive of vat. The vat amount is added at 'basket' and 'checkout stage'. It also appears on a seperate line on your invoice."

Payment

Q:How do I pay for my order?
A:"We accept a wide range of payment methods. All major credit cards are accepted."

Q:How secure are my payment details?
A:"We use a https (Hypertext Transfer Protocol Secure) payment portal. This provides a secure payment transfer from our site. All of your details are kept secure and confidential."

Contacts

Q:How much will it cost to call your office?
A:"We use a national landline number, so premium rates do not apply. Calls from mobile phones may incur a higher charge. For a totally free service, contact us via email."