Please read the following important terms and conditions before you buy anything on our website or order anything from us over the telephone and check that they contain everything which you want and nothing that you are not willing to agree to.
This contract sets out:
- your legal rights and responsibilities;
- our legal rights and responsibilities; and
- certain key information required by law.
In this contract:
- ‘We’, ‘us’ or ‘our’ means Ashbrook Roofing & Supplies Limited; and
- ‘You’ or ‘your’ means the person using our site to buy goods from us.
If you don’t understand any of this contract and want to talk to us about it, please contact us by:
- email customerservices@ashbrookroofing.co.uk (Monday to Friday: 7.30 am to 5 pm); or
- telephone 01629 828500 (Monday to Friday: 7.30 am to 5 pm).
Who are we?
We are Ashbrook Roofing & Supplies Limited (trading as Ashbrook Roofing), a company registered in England and Wales under company number: 04549398.
Our registered office is at: Harrison Way, Darley Dale, Nr Matlock, Derbyshire, DE4 2LF.
Our VAT number is: GB 419721937.
Introduction
If you buy goods on our site or if your buy goods by placing an order over the telephone you agree to be legally bound by this contract.
This contract is only available in English. No other languages will apply to this contract.
When buying any goods you also agree to be legally bound by:
- our website terms and conditions and any documents referred to in them;
- extra terms which may add to, or replace some of, this contract. This may happen for security, legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you one month’s notice.; and
- specific terms which apply to certain goods. If you want to see these specific terms, please visit the relevant webpage for the goods or click on the ‘view full product details’ on the product page during the online checkout process.
All of the above documents form part of this contract as though set out in full here.
Information we give you
By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
- click on the ‘view full product details’ button at the relevant product page during the checkout process;
- read the acknowledgement email (see clause 4.3); or
- contact us using the contact details at the top of this page.
Your privacy and personal information
- OurPrivacy Policy is available at https://www.ashbrookroofing.co.uk/privacy.
- Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with ourPrivacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
Ordering goods from us
Below, we set out how a legally binding contract between you and us is made.
- You can place an order by clicking through the checkout process or by placing an order over the telephone. Please read and check your order carefully before submitting it via the online checkout method. However, if you need to correct any errors you can do so before submitting it to us.
- When you place your order at the end of the online checkout process (eg when you click on the complete the online checkout process by confirming your order) or over the telephone (eg following a telephone conversation with a member of our customer support team, we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
- We may contact you to say that we do not accept your This is typically for the following reasons:
- the goods are unavailable;
- we cannot authorise your payment;
- you are not allowed to buy the goods from us;
- we are not allowed to sell the goods to you;
- you have ordered too many goods; or
- there has been a mistake on the pricing or description of the goods - We will only accept your order when we email you to confirm this (Order Confirmation Email). At this point:
- a legally binding contract will be in place between you and us; and
-we will dispatch the goods to you. - If you are under the age of 18 you may not buy any goods from the site.
Right to cancel
- You have the right to cancel this contract within 14 days without giving any reason.
- The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods.
- To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (eg a letter sent by post or email) using the contact details at the top of this contract.
- Where you are a business customer (i.e. purchasing goods in the course of business, trade or profession) you do not have such right to cancel under this clause 5.
- The right to cancel under this clause 5 does not apply where the goods you purchase from us are bespoke goods, made to your specifications or which are personalised.