Terms & Conditions

Welcome to the Ashbrook Roofing Supplies website. Whether you are here to buy a single roof slate or the roofing materials for an entire house, our goal is to become your roofing materials supplier of choice.

Whatever we sell to you, we promise to do so in a professional, ethical and responsible manner. Should anything ever go awry, we hope that your first resort is to contact us so that we can try to resolve the issue.

We think it is important that we clarify our terms and conditions in plain English so that you can understand our responsibilities (and yours). By using our website (even if you do not place an order), we are asking that you agree to be bound by them.

If you have any questions or concerns about these terms and conditions it is important that you contact our customer services department by email (customerservices@ashbrookroofing.co.uk), or telephone us on 01629 828500, prior to using the website or placing an order.

1) Terms & Conditions

Our website is growing and we are regularly offering new products and services. UK law and consumer guidance is subject to change. Because of this, our website and these terms and conditions may be amended or withdrawn at any time and without prior notification to you. You should therefore review them prior to making a new purchase or using the website.

2) Privacy / e-Privacy / Cookies

Our Privacy / e-Privacy / Cookies Policy forms part of our terms and conditions of using our website

3) Order acceptance

By selecting goods, a delivery service, submitting your payment details and confirming payment details, you are placing an order with Ashbrook Roofing Supplies Ltd. We will send you an automatic email acknowledging receipt of your order.

Where the goods you order are available; the pricing is correct; and where authorisation of your payment has been confirmed by your credit or debit card company; under most conditions Ashbrook Roofing will confirm acceptance of your order and arrange delivery of your goods.

Ashbrook Roofing is under no obligation to accept your order. We will advise you if this is the case (we will normally only reject an order if we discover a serious error in our pricing / delivery costs / product descriptions, non-authorisation of payment or non-availability of stock).

4) Delivery

Ashbrook Roofing offer a delivery service to all UK postcodes with the exception of the Scottish Highlands, Northern Ireland and Islands.

It is our intention to deliver all products on your order within five days (sooner if you have paid for the Express delivery service). Where this is not possible we will notify you, and unless we state / you agree otherwise, we will ensure that your roofing supplies are delivered within 28 days of our acceptance of your order.

To provide a quicker service, we may (at our own expense), deliver parts of your order separately. Our customer service team will contact you if this is the case to ensure this is convenient to you.

5) Delivery Instructions

Prior notification of any possible access issues including weight limits and parking restrictions will enable us to schedule the right type of vehicle for your delivery.

For larger orders we may deliver on a pallet and will contact you prior to despatch to discuss delivery options. Our pallet courier offers a 'kerbside' service and will deliver to the nearest safe paved area at your address.

6) Inspection of Goods and Signature Requirements

Your order will need to be checked at point of delivery and any damages/missing items reported to the driver and recorded when signing for your order.

Any damages/missing items must be  reported to us within 24 hours of the delivery being recieved.

Failure to report any damages/missing items when signing for your delivery may resulty in an unsuccessful claim for replacements.

If you have ordered a tinned product we will do our best to deliver it in a perfect condition. If your tinned product arrives with dents but is still sealed we will consider it useable and will not be able to offer a replacement.

We strongly advise that any tinned product recieved be opened carefully and within a location where a spillage will not cause damage to surrounding areas. Our liability for leaking tins will not extend to damag to other household items.

7) Re-delivery

If we cannot deliver the goods to you at the address you provided (and at the time we agreed), we will notify you and store your products on your behalf. If you wish us to re-deliver the products we may ask you for an additional payment to cover the cost of re-delivery. If you fail to contact us within 28 days, we will cancel your order and refund payments to you, less the delivery and storage costs that we have incurred.

8) Responsibility & Ownership

Ownership of the goods shall pass to you as soon as we have received payment for the goods and delivery services in full. Responsibility for the products shall pass to you once they have been correctly delivered.

9) Order cancellation (Consumer Contracts Regulations)

As a consumer purchasing goods online, you have additional rights over and above your normal statuary rights.

Your rights to cancel | Consumer Contracts Regulations

When buying goods from our website, you have the right to cancel your order within 14 days of receiving delivery, provided that:

  • You notify our customer service team by phone, writing or by email within 14 days of receiving the delivery. The 14 days commences the day after delivery was achieved.
  • The goods were not bespoke made or customised for you.

It is your responsibility to return both the goods and the original packaging to us in good order and at your own cost within 14 working days of cancelling your order.

On receipt of the returned goods, Ashbrook Roofing will refund the full value of the cancelled goods as well as the cost of the standard outbound delivery. If you chose to have the delivery expedited at a higher cost, we will repay only the standard outbound delivery charge that you could have chosen. Refunds will be made to you as a credit against your original payment method (card or PayPal). We promise to make the refund within 14 days of receiving the returned goods from you.

Ashbrook Roofing will not charge administration costs or restocking fees. We will charge you for the cost of the goods if you fail to return the goods to us, or for the cost of the return delivery if you do not pay for the return of the goods yourself.

We will reduce the amount refunded if the value of the returned goods has been reduced as a result of you handling the goods more than necessary, or if the goods are damaged by your courier during their return to us.

Items that are of a bespoke nature (i.e. that have been customised, personalised or made to measure for you) are not included within these terms. In instances where we have sold you bespoke or customised products we are unable to offer any return or exchange unless they are faulty or not as described.

Sales made to Business customers are exempt from these rights to cancel. No cooling off period exists and refunds will not be given.

This does not affect your statutory rights.

If you need advice or assistance in arranging the return of your goods to us, please contact our customer service team using the details below or by using the customer return form.


Customer Services
Ashbrook Roofing & Supplies Ltd
Harrison Way
Matlock
DE4 2LF

Tel:  01629 828500

Email:   customerservices@ashbrookroofing.co.uk

If you need advice or assistance in arranging the return of your goods to us, please contact our customer service team.

10) Warranties & Liability

The products we sell and our terms and conditions are designed to be compliant with statutory UK law.

Where we agree that we have sent the wrong goods or where the products we have sent are faulty, we will replace them (or the faulty part) free of charge, including delivery costs.

We recommend that you wait until you have received and are satisfied with the goods before making arrangements for their installation, especially if you have hired tradespeople to undertake installation. Ashbrook Roofing will not accept any liability for charges related to the non-delivery of an item.

To the fullest extent permissible under UK law, Ashbrook Roofing will not be liable for any economic loss or goodwill, however so caused, whether or not arising from any negligence on our part. Your statutory rights are not affected.

11) Copyright

All photographs, text, graphics, video and the design contained within the Ashbrook Roofing web site are protected by our own and our suppliers' copyrights.

12) Indemnity

You agree to indemnify us and hold us harmless from and against any claims, actions or demands (including any legal fees incurred in connection) resulting from your misuse of our web site or your breach of these terms and conditions.

13) Choice of law and jurisdiction

Our website and services offered are designed for use within the UK, and by customers who reside or trade in the UK. All matters or dispute shall be settled with accordance to UK law and you agree to give exclusive jurisdiction to the courts of England and Wales to settle such disputes.

Copyright 2016 Ashbrook Roofing and Supplies Ltd. (Harrison Way, Matlock, Derbyshire, DE4 2LF) Company Registration Number: 4549398 | VAT Number: 419721937 | Telephone: 01629 828 500 | Email: sales@ashbrookroofing.co.uk